I work with various vendors as a property manager and can honestly say this install went great. I was informed all along the way as to the upcoming steps. It was a fluid process that was logical and well paced, not frantic or disorganized as some installs I have had with other vendors. They closed loops excellently so I got the install, instruction and documentation in a timely, professional manner. I’m not expecting any functionality issues with the heater/air conditioner but I am confident that if there are, Jim will ensure it is taken care of to my satisfaction. I ‘tested’ Air Plus and installed this in my own house first to make sure they provide a smooth experience; I will be using Air Plus for other properties as they come along.