I asked about 3 companies to come out and look at my unit. They all told me the same unfortunate news: I needed to replace my entire unit because the original one was old and rusty. I met with Jim 3 times before the instillation day. The first time he took a look at the unit and gave me a quote. The second time he presented a written contract and answered all my questions. The third time we met to discuss payment options. I felt well prepared and informed throughout the entire process. Jim was extremely professional and would always call if he was running late or early.
The instillation was much quicker and less of a hassle than expected. They had to do some work in my walk in closet, but they left my place clean. Jim even helped move my dresser. My only qualm was that they wouldn’t give me an itemized quote with the parts and labor separated. I was told the industry doesn’t do that (which I find a little hard to believe). Other than that this was a great service and I would definitely recommend Air Plus to my friends!
Connie C., San Diego, CA – HVAC Customer
Posted on October 05, 2012